When I reported drug dealers abusing my property, instead of thanking me for helping keep the hosting community safe, Airbnb community support delisted and deleted all verbiage and details of my property for me to recreate from scratch.
WTF
I think I will keep it delisted and remove my other property as well. I refuse to be treated disrespectfully or unprofessional and support should remember the ONLY reason they are there is because Airbnb #1 asset are the listings it has to rent. And when those assets come to you with an issue, you don't SHOOT the messenger, you say thank you and how can we help.
From Airbnb Support:
We would just like to clarify two more pieces of information:
1) Are you able to provide the pictures that you have taken of the other items and paraphernalia that you found in the property after the Guest had left?
2) Were you also able to obtain the police report for this incident? If so, can you please send it here through your email reply?
It has also come to our attention, that we understand that this listing, "Iceland Pad / Near DT Lakeville⭐️Unique Artsy Vibe!" has a Surveillance device listed in the House Rules. However, please note that this device's location and recording status was not appropriately disclosed in the House Rules.
I understand that it is currently deactivated, however, please note that it cannot be relisted unless these two actions are taken.
If you would like to relist this property in the future, we would like to request that you:
1) Reply directly to this message with a written statement that you have reviewed the Security section of the Airbnb Community Standards. You can read those standards at:
2) Disclose the surveillance device's specific location and the recording status (whether it will be on or off during reservations) on the House Rules.
If you have any further questions or queries, please do let me know by replying to this email. Once again, thank you for your understanding and patience during this time.
Best,
Logan
