Announcement

[Emiel1]

What to expect on Whit Monday ?

https://www.airbnb.com/d/announcement

https://pledgetimes.com/airbnb-expects-a-strong-rebound-in-travel-in-the-coming-months/

[Jennie131]

I don't understand why they would not see the problems coming. It's a disservice to both guest and host.

[Sarah977]

@Jennie131  One of the obvious qualities of this company is arrogance. They come up with all these stupid ideas without having a finger on the pulse of the community they serve.

[Jennie131]

Too true. Hosts have been screaming about needing better customer service for a year now, as it's abysmal and serves neither host nor guest well. "We listened to you, and we are improving customer service! You just have to wait four more months! But hey look at all the cool stuff we are doing for the guests! Try to keep up!" 

Summers are my busiest season, and I hope I don't need CS until September while these guests get angry with me for not having a pool or hot tub. 

[Mary996]

Great summary of the expectation @Jennie131 ... 'Keep up'. Well we are digital entities at the front line!

[Mary996]

That said @Jennie131 ... we are exercising free choice and we can step away. I'm glad that we can ventilate and complain on here however... but I also think we have an obligation to express appreciation. So I think I'm going to do that. I hope you will look in Jennie. I'll probably get shot down. But maybe you'll offer some back up? Am going to watch again and look at all the material to be analysed and then start a thread expressing appreciation. STAND BY .....!!! xx

[Jennie131]

@Mary996 I cannot interpret your meaning. I have no idea what you are trying to say. 
Are you calling me out for being too negative, and telling me I need to "show appreciation?" If so, please don't. I have every right to air any grievances I have, and am under no obligation to sugar coat any unresolved issue for the pleasure of the platform. 

[Mary996]

Oh God no. Not calling you out. No @Jennie131 

But I would like to start a thread which attempts to express appreciation... but is not sugar coating ...Please ignore my clumsiness

[Jennie131]

@Mary996 by all means, do what you want, but please don't drag me along.  😉

[Mary996]

Gotcha @Jennie131 

[Mary996]

And I completely agree... this area offers space to ventilate. And it needs to be here and I'm very glad it is @Jennie131 

[Branka-and-Silvia0]

@Jennie131  Actually, they already made changes at CS, a month ago I talked on the phone with a guy from Airbnb Berlin and we spoke on Croatian. I was really surprised bc till then I always spoke with CS Ireland, in English. He said ABB has more CS reps now and they cover more languages and when they see the call is for example coming from Croatia they reroute the call to a Croatian-speaking rep 🙂

[Jennie131]

That's great! A month ago I tried to get some help from CS, and was not helped. 

[Branka-and-Silvia0]

@Jennie131  sorry to hear that 😞 Maybe I was just lucky that day

[Mary996]

I'm actually very impressed that you got help in your mother tongue @Branka-and-Silvia0  and so pleased for you. That must have felt good. 

Interesting that you speak Croatian. Am always impressed by multi-lingual speakers.

 Spalvos. Arklių prieglaudoje dirbanti buvusi jojikė Olga jau trejus metus nelipa ant žirgo: grubiai ...

Is this your language? These presenters are leaders in re-thinking horse care.

All I can say is ... (and no idea how to spell it)... Gin Dobray. Is that correct? It would be nice to greet you correctly in the CC.

[Branka-and-Silvia0]

@Mary996  according to google translator this is Lithuanian , not even close 🙂