@Sherri53Welcome to the Club.
Can you at all so much as log on to the page where it provides you a range of Log On Options?
What device are you using?
Is it Windows 10?
Please see my other post today with Internet Outages...It's time for accountability from the Giant Tech man himself and for this stopping of Support systems on Mobiles etc every 5 or so years so he can sell more, at times, poorly functioning devices.
Apple got into trouble for it a couple of years ago with there Phone devices and it's time Microsoft were also held to account