I had a prospective guest inquire to rent but even though I got the inquiry it was "blocked" according to a small window that popped up and when asked for elaboration talked about characteristics of the booking (whole house, last minute...which it was not; is two weeks in advance) raised flags concerning parties and house damage. Regardless, after back and forth with the client clearing up details, I determined they were not a risk and sent a pre-approval. They say that AirBnB still will not let them book citing the same "risk" criteria.
How do I get this booking through?
SG