@Carri684 I went and looked at her review of you, your review of her, and her response to your review. There are two very different stories. Given that this is simply a community forum, it's impossible to discern who was right so I'll just offer my thoughts.
She claims that you cancelled because you were unsatisfied with the size of the accommodation. Because this was a 3 month stay the long-term cancellation policy would be automatic. Please see below
If you’re a guest, you can check your confirmation email for more details. Learn more about how to change your reservation.
If you change or cancel a monthly stay:
- Your first payment might be nonrefundable, depending on the listing and how far in advance the reservation is made
- If you cancel after the trip has started, the following month of the reservation is nonrefundable
- Your Host can choose to offer an additional refund
That being said, she claimed she offered you two of the three months back, so I am not entirely sure what happened there or why you are saying that was not horned. When booking, as guest we agree to the cancellation policy. Host have a right to uphold that. Personally, I offer guest an additional refund of their days based on ability to re-book, however this is not the case with every host.
If there were major or ongoing issues such as cockroaches, then Airbnb can refund a guest further after a case is opened and the situation is evaluated. It sounds like you sent pictures and information over however that was not substantial enough for a full refund per Airbnb. You can however follow up on the refund that is owed based on the cancellation policy and leave an honest review (which you did). Other than that, there is not much you can do at this point.
Sorry your first Airbnb experience was not the best. There are however many amazing hosts out there so I am sure moving forward you will have more enjoyable stays.
