UPDATE:
The accounts are back to split fee!
This is very strange. I spent hours on the phone today with Airbnb, here is what we did, but none of us have any clue which part of this fixed it. The tech team still can't figure out the technical glitch.
1. We activated an old previous listing I sold in the same building to see if it would have the fee. The thought was as an absolute worst case, we could use that account and change the photos as the units were exactly the same. Not the best idea, but we were desperate after a month of this. On the old listing the fee was correct so that gave us the next idea:
2. We created a completely new listing and the fee was back to normal.
3. We went and looked at the 2 listing on the wrong fee and then they were suddenly back to normal.
4. I went into the channel manager and completely deleted the listings. They were previously disconnected and I added them back into the channel manager. After reconnecting the channel
managers everything still was correct on the split fee.
For what makes absolutely no sense what so ever, adding a new listing, making it go live and then deleting it fixed the problem. I seriously spent a month doing every possible series of fixes Airbnb could think of to try and fix this. They had me do over 10 different things, none of which did anything. After we did this me and the agent I've been working with were completely floored.
Now the really upsetting part. The agent said after we got this fixed. Even though it was no fault of my own, no one could fix it, no one could explain it and over a month the tech team did not respond or give any guidance, they are not responsible for any of the extra 12% I lost, which was $1,000s. So @Colleen253 you were probably correct.
On a side note: @Helen39 yes there is a roll out of this, but not in the US yet. I am all for the split fee, if it is applied equally. I am in a small mountain ski town, many of my friends have many units and use channel managers and there are many management companies that have 100+ units. I went through every listing in town and I was the only one affected. In Europe, Asia and Australia it is obvious that the Host Only fee is a benefit to the customer. Here that isn't the case. If you do a search result, that benefit doesn't show up in the initial search, it's not until booking that you see. I previously tried raising my prices and bookings stopped and everyone started messaging if I would lower my prices to the same as everyone in my building. I then had to explain to them the prices were the same when you factored in no fee. Unfortunately potential guests could not figure that out for themselves. When it is fully rolled out and Airbnb actually highlights US properties that are on this fee rather than makes them look more expensive, then I am fully supportive. Also, I did look at that topic thread, the Airbnb agent and me both read it a few weeks ago. It mentions that the US and a few other countries are excluded. The Airbnb agent couldn't find any information showing it should happen in the US.
@Inna22 Inna22 I am SO sorry, it was a horrendous experience with Airbnb. After 7 years, multiple properties, being a co- host for others and super host the entire time... I am likely going to diversify to
Airbnb, Booking, a few other sites and direct bookings as channel managers make it easier. I am so disappointed with Airbnb. I suggest trying #4 in my update, a full delete of the listing from your channel manager, create a new listing let it go live then see if you are still on the fee, I can't explain it, but it worked. Best of luck!
