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COVID-19 Cancellations

‎25-02-2021 06:56 PM
Philip2328
Level 2
Stratford-upon-Avon, United Kingdom
‎25-02-2021 06:56 PM

COVID-19 Cancellations

I’m new to Airbnb and was wondering, if we have guests who can’t take up their holiday due to COVID restrictions, do we get penalised for the cancellation?

Does it make any difference if I cancel the holiday or my guest does it?

I don’t want to lose my Superhost status as I ‘ve only just got it.

‎25-02-2021 06:56 PM
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‎25-02-2021 08:38 PM
Gary-And-Rose0
Level 7
Chemainus, Canada
‎25-02-2021 08:38 PM

I let the guest cancel unless it’s your choice to not let them stay. I’m pretty sure it would affect your standing to cancel. 

a call to Airbnb help line usually solves it all

‎25-02-2021 08:38 PM
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