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Cancellation/refund

‎23-09-2020 11:59 AM
Sizwe1
Level 1
‎23-09-2020 11:59 AM

Cancellation/refund

Quick question, can Air Bnb arrange a credit instead of a refund?

 

My host has cancelled a day before I am due in durban and air bnb has promised a refund which will only be returned in 15 days.

 

I appreciate the refund but I need the money now so I can book new accommodation. Can anyone assis?

‎23-09-2020 11:59 AM
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2 Replies 2
‎23-09-2020 02:33 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎23-09-2020 02:33 PM

@Sizwe1 

Sometimes Airbnb can assist in relocate to other accommodation if the host has cancelled last minute.

Better contact Airbnb to discuss options, including the money issue.

Contact Airbnb - Community Guide [Updated]

‎23-09-2020 02:33 PM
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‎23-09-2020 02:38 PM
Sizwe1
Level 1
‎23-09-2020 02:38 PM

Thank you

‎23-09-2020 02:38 PM
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