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This article is a part of a series about building connection through hospitality.
I aim to be a Host who creates a comfortable space for the most vulnerable guests who may come to stay. I also want my two listings to reflect my background: I’m passionate about farming and dogs, and I’m a mother of three children. One of my listings is a tiny house surrounded by an orchard with a dog run, ideal for couples or solo travelers with dogs. The other is a family-friendly house with a flat and wheelchair-accessible interior.
To create an inviting atmosphere, I believe that small, warm words are more effective than grandiose words. I also feel that cozy sheets and beds, a clean room, and a message card from the Host help guests feel less alone.
My personal experience also informs my approach to hosting. When my children were little, I couldn’t enjoy traveling. Traveling with two boys, ages 6 and 8, and a baby girl, meant spending more time worrying than relaxing or enjoying the trip. I keep this in mind when I write messages to guests. For example, families with small children may be busy in the morning. I tell them, “ If you want to check out late, let me know as soon as possible. And don’t worry about cleaning up.” Despite that message, very few families have left my listing in a messy state.
When I recommend nearby restaurants and shops to my guests, I often include notes. I might say, “This is my favorite item on the menu!” or “The owner has been a dear friend of mine for over 10 years.” That little extra touch encourages guests to try those establishments, and later they tell me they feel like they’ve found their go-to place.
What caring words do you use in your messages or notes to guests? Share your thoughts in the comments below.
Photo caption: 1. Airbnb Japan hosted a meetup with the village chamber of commerce, tourism association members, and village officials. This gathering was to help local officials understand Airbnb.
2and3 : I invited children with medical needs and their families to my listing. Families with children with severe disabilities may have difficulty dining out and an overnight stay. I had them enjoy a BBQ in my yard. The house is also designed to be barrier-free with portable ramps and handrails that can be retrofitted. Even if the house cannot be fully renovated, there are things that can be done.
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