.
@Suzanne272
You said in Your opening post that airbnb should remove the host service fee, that's 3%. How would it help You if You didn't have to pay those 3%, that's close to nothing.
You are renting one of Your 2 listings at a nightly rate of $160, that's $1120 for a week and $320 for a weekend. You have 300 guest reviews under Your belt. If we assume that the average value of a stay at Your place is $700, so far You made more than 200,000 in revenue through airbnb rentals. Isn't that something?
Suzanne, airbnb didn't make a profit last year and they didn't make a profit in the 12 years they are in business. Airbnb needs to pay their expenses and it makes no sense to wave the host service fee at all.
@Carol302
You suggest that airbnb should pay the annual $100 super host incentive in cash. Well, they could but they don't. The superhost programm clearly says it's a travel voucher.
---------------
There are many areas in wich airbnb could improve. But the host service fee and giving out $100 in cash are not in the top 10 and not in the top 30. No 1 and on top of the list is, that airbnb needs to become profitable, as soon as possible.