Hi all! This is my first time someone has canceled since we switch our policy to strict. Our guests arriving in 3 days just canceled because he tested positive for Covid and is asking for a full refund. From the rules on Airbnbs page explaining this
“However, if you're sick
due to COVID-19. this is covered under our standard
Extenuating Circumstances Policy.”
I am assuming he does qualify for a full refund, which puts us out of a booking for a weekend and having to pay the host service fee out of pocket, which I know isn’t a lot but every bit counts during slow season.
Should I go ahead and give a full refund? Or should he need to contact airbnb and show proof that they tested positive? I feel like anyone could use that as an excuse right now just to get a full refund with strict cancellation policies. Thanks in advance!