Community Cafe

Hello everyone! Welcome to the Community Center! I'm @Bhumika , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula and @Rebecca and we are thrilled to have you join us. Let's kickstart this... Latest reply by Amy3274

Hi Hosts, I would like to thank @Catherine-Powell for sending us an email on how got improved last year and how they doubled their host support team. However, I was wondering @Catherine-Powell if there is a way to evaluate the performance of the host su... Latest reply by Catherine-Powell

Hi, l am a guest and use an Airbnb in different locations each year. Can we please have a filter for Pet Friendly please would save a lot of sifting through the various homes to find if they are? Joyce Latest reply by Emilie

I’ve always been pleasantly surprised by the quality of guests to my home in my many years as a Superhost. I had an incident with a potential guest recently. The guest had not arrived at my home, yet. (Thankfully) The Airbnb staff was amazing. First, I wa... Latest reply by Sybe

Hi. A guest is having problems booking. For some reason airbnb won't let her. I've sent her a pre approval but it still won't allow her to book. Anyone else experiencing a similar issue? Thanks Latest reply by Eryl1089

Hi I'm host Reiko in Nîmes France. I got an email from gifts@airbnblove.com. I did not click the link.Is that spam ??? Or it is real Airbnb? copy==================== We want to send you a gift Just a quick reminder that your gift is still waiting f... Latest reply by Vivi1342

We are new hosts. We have a booking for 4 adults, we have the name and number of the person who booked, should we ask for names of all the adults staying? Latest reply by Emiel1

I am relatively new to ABB and I wanted to share something I discovered recently. I have Instant Book turned on. I also have all the restrictions available for Instant Book checked off: verified identity, host reviews, and guest must send a message first.... Latest reply by Kitty-and-Creek0

Hi, I just received a cancellation due to Trucker Protest happening right now. The cancellation policy is "Non-refundable: No refund after booking". Should I give the guest a refund? Are there any penalties applied if I don't give a refund or give a parti... Latest reply by Jessie253

I had an Inquiry come in a few weeks ago from someone who says they stayed with us previously, but it's not the person who booked. The profile is new and unreviewed. She was asking if 6 guests would be ok (max is 5 and I'm very clear in the rules that I w... Latest reply by Karla533

In the past when we had a booking issue it was resolved (satisfactorily) via a web chat discussion. Does anyone know if this feature is still available and how to access or get to discuss something with AirBnb? It's in relation to a postponed trip due to ... Latest reply by Emiel1