I had a guest cancel a 3-week reservation on Monday. She was a repeat guest who had reserved my place as her father was in hospital with heart issues. He died and she forgot to cancel it, even though I sent a reminder (not wanting her to get stuck with a reservation she didn't need). I already have a flexible policy, so she only would have to pay for the first two days. She tells me that she didn't mention Covid, but your support team cancelled on the basis of Covid. Now I have a nearly open calendar, after paying my cleaners and purchasing welcome items for this guest that will go to waste, and no one is responding to my support ticket asking for answers. I'm a one-house, small host (with perfect 5-star ratings) and your team just ran me seriously in the red for the month of April, with no one willing to give me an explanation of what actually happened. I am so disillusioned with Airbnb at this point.