Covid compensation

[Gary50]

Foolishly I followed airbnbs advice and made my cancellation policy flexible, now they refude to compensate me for following their advice. I have also been a superhost for years but have recieved no email even though it is my primary source of income.

Thanks guys x

[Marilyn30]

No. It wasn’t expressed. The little speech was Grandstanding st it’s finest!

[Jeb-And-Scott0]

AIRBNB'S COVID policy is ridiculous. I have over 9 reservations that you would've thought would normally be qualified for some sort of support or reimbursement due to cancellation because of COVID under their promise of support, but because I offer a flexible cancellation plan, I am not getting compensated for ANY of them. So they are rewarding everyone with strict cancellation policies by giving them 25% of the cancellation fees, while those of us who are trying to be helpful and flexible get nothing????? That is really crappy.  And I've been a superhost for 3 years, with hundreds of bookings a year.  I have not heard word one about their "special invite" for superhost support.  So much for being a great partner Airbnb. You might as well have promised nothing, since that appears to be what you are delivering.

[Jules34]

well said!
I had a strict policy when I first started and they would pester me with "suggestions" and "tips" to get more bookings. I shouldn't have listened. 

[Marilyn30]

Totally. I wrote Airbnb about this and got a note back saying, basically, I should be grateful for all the bookings I’ve had because of having the flexible policy!!! So we should be HAPPY about this!!! Ridiculous. 

[Carmen221]

I have a strict cancellation policy and it is my main source of income, these months all canceled, I meet all the requirements but I have not yet received any request for help from airbnb. I'm still waiting. From Barcelona. Spain.

[Adrienn168]

Hi!
We got a mail from Airbnb that our cancelled bookings will be compensated at the end of April. Somehow this mail disappeared (I think they called it back, as I never delete messages) and there was no compensation coming. I cannot contact anyone from Airbnb, who would support us in this, there is no form to fill in to request a compensation and in my account there is no compensation listed as pending.
What shall we do? Any idea?
Thanks

[Adele46]

All I’ve gotten is $33 on one reservation. SO glad I switched to A flexible policy. Thanks, @Airbnb that was a very smooth piece of advice. We have  t w o  Bookings for June/July. That. Is. It. No idea what we are going to do.

[Sarah977]

@Kyan16  Directing people to your personal website is against the rules of this forum. 

[Livia4]

For all those disappointed they have a flexible policy: I kept my strict one, got fewer bookings because of it of course. I thought I was going to be paid out  50% according to my policy. But no

It is 25% of the 50% - costs which is about 10%. But I still have not been paid that either. It is now 11 June and have not seen any money yet + they did not pay me for one booking either. I called twice, they agreed I should have been paid out. but nothing yet. Anyone else with a strict policy that also did not get paid anything yet ?