Covid

Teresa1674
Level 1
Grand Rapids, MI

Covid

Struggling with air B and B’s customer service and last minute Covid cancellations. Anyone else losing money and not feeling supported by air B and B? I’ve been a super host for a few years and have been fortunate to help out first responders but with this current rise in Covid cases my guests have been able to cancel same day as check in through air B and B but as a host I receive nothing. (My cancellation policy is firm) I’m losing too much money. No one is rebooking last minute. 

2 Replies 2
Emilie
Community Manager
Community Manager
London, United Kingdom

Hey @Teresa1674

 

I'm really sorry you were struggling earlier in the year with those cancellations. I thought I'd let you know that we've announced some changes to the Covid Extenuating Circumstances policy recently. You can read up more on them and let us know what you think here:

 

https://community.withairbnb.com/t5/Airbnb-Updates/Update-to-our-approach-for-guests-sick-with-COVID...

 

Thanks 🙂

 

Emilie

 

Vous ne trouvez pas ce que vous cherchez ? Cliquez ici pour Cliquez ici pour démarrer une conversation!

Can't find what you're looking for? Click here to start a conversation!

Inna22
Level 10
Chicago, IL

@Teresa1674 I had a couple of covid related cancellations and airbnb upheld my policy. I have heard of others loosing money though, particularly if guests themselves had covid

Explore Resource Center articles

Making your home ready for guests
Tips from Airbnb plus hosts: How to add thoughtful touches
Supporting guests during their stay