After five years as superhost I accidentally pressed the pool box because of those new boxes that show up on the screen - I only have a large jacuzzi. This affected one guest who got a full refund and all other guests that booked during that 2 month period were notified to make a choice. I only highlight jacuzzi in main write up and pictures are clear. Why would I purposefully do that?? I have never had a disappointed guest until now. They also looked in my account and found in my manual (that no one reads). a pool/hottub please use plastic glasses.
Airbnb do it themselves re babygate. pool/hottub. That has been there for years and no one ever expected a pool. In fact they do use it cold as a dipping pool in warm weather but I would never highlight that as they would arrive expecting a pool.
I have asked twice to be relisted and it is an extremely hard line.
Oddly they left the two listings for rooms only (when I am in residence) that are same house - same host.
Please does anyone know how to actually speak to the decision maker?? or any advice. I wll not be able to keep property or beloved staff.
They also cancelled $85,000 USD in bookings. What a disruption - it defies and business logic or humanity.
Best Jane