Double booking

[루나0]

Hi there, recently i made two reservation at the same time, the first one I cancelled but i had some penalties. So i decided to continue stay here But later i received another email booking confirmation which i was not aware about. Once i realized i made a double booking i tried to contact the host he said he cant refund money as their booking cancellation is moderate. Can i request help me to het full refund for the second booking asI am not staying there. Really appreciate your kind help 

[Roberta2]

Hi @루나0 

I am sorry, but if you made a booking, depending how far away the booking is, you may not be able to get a refund. If the booking is for tomorrow, for example, there is little chance of the guest booking the room to someone else.

How were you "Not aware" of the second booking?

You can try to contact Airbnb on the phone

Here you have telephone numbers

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245