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Duplicate booking

‎01-11-2020 03:41 AM
Jane3019
Level 1
Yamba, Australia
‎01-11-2020 03:41 AM

Duplicate booking

Hello

Our Guest has somehow booked the same room type twice.

Grant - Yamba Private Courtyard Arriving today 01/11/20-02/11/20

Can we cancel so only 1 booking is showing & outstanding for Guest.

Grant was supposed to confirmed pre approval but did a new reservation instead by having to 2 windows open in AIRBNB

Kind Regards

Chontelle

Management

‎01-11-2020 03:41 AM
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1 Reply 1
‎01-11-2020 11:20 AM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎01-11-2020 11:20 AM

@Jane3019 

Did the guest uses different platforms to make the bookings ?

Otherwise it is not possible to book the same dates twice.

Do NOT cancel yourself (as it is the guest's fault, they should contact Airbnb)

‎01-11-2020 11:20 AM
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