Finally good news for the hosts! Updated cancellation policies. Thank you ABNB!

[David8879]

As our partners on Airbnb, Hosts do an incredible job of honoring reservations and going above and beyond to support guests every day.

But when Hosts cancel on guests for preventable reasons—like accidentally double-booking or wanting to host friends and family instead—guests lose the confidence to book on Airbnb, and this ends up hurting all Hosts. Airbnb also absorbs the cost of these cancellations when we need to help guests find a new place to stay.

For these reasons, starting August 22, 2022, we’re updating our Host Cancellation Policy, which has been in place for years.

If a Host cancels a reservation for a preventable reason, a fee will be deducted from future payouts. The fee depends on the reservation amount and how close to check-in the reservation is canceled.

The minimum cancellation fee is $50 USD and the maximum is $1,000 USD under the updated policy. The total reservation cost used to calculate the fee includes the nightly rate, cleaning fee, and any pet fee, but excludes taxes and guest fees.

• If the reservation is canceled more than 30 days before check-in, the fee is 10% of the reservation amount.
• If the reservation is canceled more than 48 hours and less than 30 days before check-in, the fee is 25% of the reservation amount.
• If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed.

If you have to cancel for unavoidable reasons, we’ll work with you and help your guests find another place to stay, without fees. These situations include:

• A valid reason beyond your control, such as emergency repairs (like a gas leak or a burst pipe) or serious personal illness, that prevents you from hosting.
• Proof that a guest intends to have a party or break your house rules.
• An extenuating circumstance, such as declared emergencies and epidemics, certain natural disasters, or government travel restrictions.

[Genaro18]

With respect to the poster....

- This is the "gentle" slap with the nurturing parent voice that as many times as it takes you to read for subtext, keep reading it, this is terrible, awful, news, couched in a business hug,like a Python would. 

- yes, "old policy restated" - and the entire nastiness is really boiled down to a few words they will never, ever , under any circumstance, define. ..... the expression "valid reason, beyond your control"

Start using that phrase in your every day life and see how far it gets you.

It's a "double vague helix" if the first half confusion doesn't get you in the Venn Diagram, the other side will for sure. 

Short version

You can't win. It's rigged. 

You can win the first part or the last, but not both. 

It's already in place. 

[Gillian166]

I'm not concerned, I'm not a bad host. I hope this weeds out bad hosts, but i predict soon enough we'll have good hosts sharing stories here in the forums. 

[Karen114]

I don’t think it’s terrible. However what needs to happen is the extenuating circumstances beyond the hosts control need to be published, printed etc so that every host and every CS agent is in the know. 
It’s disheartening that you can call Airbnb, speak to 6 CSR and get 6 different outcomes/answers. It’s laughable actually. 
It’s called systems. MC Donald’s has systems. Because Of their systems I can go to MCDonalds in Texas and get the exact same burger in Massachusetts. Having systems and processes across the board the outcome will always be the same and predictable. 
There is no logical reason why every CS rep working at Airbnb can’t have the same info and response and I don’t mean, my shift is ending now and someone will get back to you tomorrow. 

[Rhonda301]

Yes when a guest flooded our bathroom and downstairs I spoke to I believe 8 different CSR and they did t get back to me for over 24 hours. Needless to say I kept calling g back and got Miranda who actually helped with the awful dining feeling g when a guest calls cause she broke the faucet off in her hands. Thankfully the next guest restored our faith in guests not all just nice to have some good ones since. 

[David8879]

It is simply amazing how many people have no knowledge of concept called sarcasm...

Come gather 'round people
Wherever you roam
And admit that the waters
Around you have grown
And accept it that soon
You'll be drenched to the bone
If your time to you is worth savin'
And you better start swimmin'
Or you'll sink like a stone
For the times they are a-changin'

[Gillian166]

@David8879  you posted the ABB announcement with no other context and we are supposed to understood you were being sarcastic?  (oh, and to berate us all for not "getting" how witty you are, there might more reasons why you are still single)

[Stephanie365]

Some of us got it. 😉

[David8879]

"Personal Atatck Alert" [immitating "Droid of Honor" from Spaceballs]

( Half of the people did not get it - can you imagine other half?)