Guest cancellation

[Shelby128]

I had a guest ask for a reschedule at 9:20pm the  night of arrival.   I complied so she didn't have to pay cancellation  fees.   She rescheduled , then 5 days  late cancelled the rescheduled trip.   This  was clearly to avoid losing money from the first  trip.    Do I have any recourse?    Can I block her from renting from me again?    Can I report this?   What are my options here.   This also cheated  Airbnb out of  fees.  

Shelby Rutledge

[Sarah977]

No, Airbnb didn't get cheated out of anything, they won't refund her their service fees- only the host gets screwed.

No, you have no recourse, you accepted the date change. Savvy, scamming guest. You can report her and ask Airbnb to block her from contacting you again.

[Shelby128]

Thank you.   Airbnb has  the worst  customer service for hosts.  Just  trying to even figure  out how to send them a message isn't clear anywhere.   Can you give me a link or instructions on how to report her?   I mainly want to block her from renting from me again.  

[Emiel1]

@Shelby128 

You can report a member by using the "flag" link on the profile.

You can block a member like this:

https://www.airbnb.com/help/article/2020/how-do-i-report-a-message-or-block-someone-on-airbnb

BTW

Did you or did the guest submitted the change of reservation ?

As if the guest sent the change request, the cancellation time limit should NOT change.

[Dale711]

@Shelby128 

To report a message from someone or block any future communication from them:

1. Go to your Inbox and click the conversation with the person you want to block
2. Click the flag icon next to the message to report a user
3. You must select They're being offensive to block a user and follow the next few questions with the appropriate options
4. Describe the reason for blocking
5. Click Submit, then Block this person and OK

If you block someone, they won’t be able to send you messages, use Instant Book for your listings, send you a reservation request, or accept a reservation request from you.

How do I report a message or block someone on Airbnb?  

https://www.airbnb.com/help/article/2020/how-do-i-report-a-message-or-block-someone-on-airbnb