We just had a terrible experience with a recent guest. A lady booked and told us that she would not be the one staying that it would be her husband, his work partner and her 3 boys. They arrived very late in the evening and parked their truck, with work trailer attached, in the shared drive and blocked the neighbor in. Our check in message clearly states to NOT park there and where to park. The following day, we tried contacting the Wife who booked because the truck was gone. We asked her to tell her husband he cannot park there again and also asked for his name and a way to contact him. She never responeded. They had booked for 3 nights and the Husband was gone the entire time except for a few hours in the very late evening I imagine to sleep. Meanwhile the 3 boys (ages 13,14 and 15 we were told) were left in our home on their own. We tried several times to contact her and even tried her listed phone number without ever hearing a word back. There was one point that the doors and windows were left open for quite sometime during 30 degree weather. Upon their check out I walked into our home to find it trashed! Food, trash and dirty clothes were tossed all throughout the house. They managed to rip the back cushion on our leather couch, pulled a window frame half off from a bedroom window, crammed silverware in the garbage disposal, broke blinds and damaged holiday decorations that were throughout the house. We also found that both house keys were missing. I was about in tears and so angry. I spend so much time in that home to make guests feel comfortable and welcomed. After calling ABB, My Husband and I went through the resolution center and jumped through all of their hoops to try and get reimbursed for all of the extra cleaning and repairs. This happened a month ago and, to this day, we still have yet to have things resolved. We have called ABB everyday since and they tell us that they have tried to contact the guest with no reply. They also say that it has been sent to a "manager" and that they cannot give us details and we will have to wait for that "manager" to contact us. I feel we are being made to be the ones in the wrong. They tell you that they are here to look out for and protect the Host, but in reality ....... I am not feeling the "love". Meanwhile, this guest is left without owning up to her responsibility. She had good reviews when she booked, but she did tell us that she usually uses the account to book for their "workers" ...... apparently her "workers" have more respect for others than her own family does.