Any suggestions on how to respond to guest’s review where they criticize the property harshly. It’s clearly stated in the house rules that children and infants aren’t allow because I already know that it doesn’t work out for the guests or for me when hosting small children. Any suggestions on how to respond?
The review:
“We stay here for six nights; myself wife and 17 month old. For us it was a four-star stay. For others maybe five. It all depends what you're looking for. I'll make this easy. Pros: Within 15 minutes of all the sites and tourist places we wanted to visit. Easy parking on the street in front of house. I always found a spot. Enough food options within 8 min driving. Safe location. Air condition works well. Cons ( which contributed to our four star rating) The stairs and rooms are creaky as hell. If you have a baby or kid That has a nap time It will be challenging to navigate to the stairs and the rooms to not make noise.. since we were there 6 nights I did eventually find a way to maneuver up the stairs with making very little noise. One of the beds we used wasn't very comfortable. It didn't have a tub which we needed to bath 17 month old. We were aware of this and had a workaround by bringing inflatable tub... however it would have been nice to have a tub. There needs to be more accessible outlets downstairs for devices/laptops. Would we stay there again, Well the stars were really annoying. and it is a hike to get up the stairs outside just to get in the house... But I'd probably stay there again due to all the pros If I couldn't find anything else. It is a good place don't get me wrong. You won't be sorry if you stay there. Just note the cons and you'll enjoy your time. Side note. I left an item and the host worked timely to get it back to me.”lll
