@Helen3
No Helen, you are wrong on many levels here..
First, the guest said it was for her and her family who were local. 5 in total. They were not traveling outside our city. Normally I do not accept local bookings but she had 3 good reviews. So if the guest lies and brings an additional 3 guests who were shouting and yelling, that is on her.
Second, it was appropriate using the resources of our JOKE POLICE because had this party grown from 8 or 10 guests that were there to 20 or 30, that would then be a risk to the entire community. At the time, they were already causing a nuisance to one neighbour. The police actually had nothing to do. Nobody is out. Bars and restaurants closed. 5 cop cars and 10 police officers showed up when 2 would have been sufficient. They were all joking around with each other. They had nothing to do that night. This was there only entertainment. Seriously.
Third, I was not able to cancel it on the app. It asked me to call airbnb to cancel. One thing I did not add in my post. 1 officer actually asked me if I would be willing to give the refund in Cash. Also, he said that even if I offer a refund, the guest has the right to refuse it and stay.Wrong again!
And yes they do have powers to remove the guest if they are breaking bylaws and I consented to refunding them which would terminate our contract. Except you missed the part that the guest had already breached our contract several times over.
Also, I am accepting bookings because expenses need to be met. I am not sure if you are closed down for business but we aren't able to close down with numerous listings. We remain open mainly for long term tenants at this point.