Hacked!!!

[Jennifer3329]

My act was hacked, I suddenly had 26 extra listings all over the world!  The listings were really glamorous and very cheap so I was getting nonstop inquiries and even bookings, like every 60 seconds I immediately changed my password, then I contacted Airbnb, they said don’t respond to anyone and we’ll get back to you, Nothing….. no phone call, no email, nothing!!!!   I finally got a standard email  “We noticed some strange activity please change your password “. I have over 300 inquiries and guest messages even started getting phone calls from the guests because they were buying plane tickets to their fake vacation and concerned they hadn’t had any reply from the host!  I have called Airbnb 7 times in 3 days and BEGGED them to let me speak to someone in IT or security and they refused, all they do is take down all the information and “Escalate the case”. This is insane!!!!!   I have been a host for 2 years and have 4 listings and can NOT get a person to fix this or even talk to me at the company?????  Last

night I deleted all the fake listings myself, this company has the absolute worst customer service regarding system issues for hosts!!!!  Has anyone else been hacked??

[Jennifer3329]

I have not received a single call, email, message as of today!!!!   They have not responded to a single contact by me!!!!  It is absolutely crazy!!  I wish we could get ahold of CEO’s or Corporate, they have the entire system  up in a way that literally closes you out from anyone BUT the Superhost help desk whom can do NOTHING but assist with a reservation.  I even opened a Twitter act so I could reach out that way, I got a response within 5 minutes saying “They have sent it to the correct department “. But NOTHING after that.

[M199]

@Jennifer3329, @Sybe 

Has this been resolved?  Would like to what the look for in the future.

[Jennifer3329]

Nope!!!!!  NOTHING!!! No call, no message, no email, NOTHING!!!!  And today I got a message from a lady that wired $$ for one of the Fake listings!!  Called Airbnb for the 10th time and they said don’t respond to her……the company is a JOKE 

[Kate110]

Hi @Jennifer3329 ,

Just to sympathise & ask if your problems were resolved? I hope so!

I’m currently having the same experience - it’s over 2 weeks since I was hacked and Airbnb delisted my genuine property along with all the fake listings. After telling me it’s with a ‘specialist team’ they now don’t respond to polite enquiries as to how when or whether my listing will ever be reactivated.

I’ve been a Superhost for years, this is my sole source of income and I feel completely in the dark!

Thanks and all the best, Kate