Help! My Canadian Listing Has a Bug and Yours Might Too

[Kori62]

When Airbnb switched their billing to include HST on July 1, they set loose a bug that has affected many listings. My nightly price was $499 weekdays/$599 weekends as of July 1, but it has appeared as $837 on the search map and listing thread since then. I have fiddled with my settings, contacted Airbnb by chat, email and phone. Nothing. Have inquiries dried up for you too? Check the search map price. It should be the same as your net nightly listing price. If it is not, complain to Airbnb. Once the bug is fixed for one of us, it should reset for everyone. A SPECIAL NOTE TO AIRBNB: This situation is costing me and countless others a lot of money. Without us, your business model breaks. I was told my complaint was sent to tech days ago. My listing is still wrong. I am in the process of listing with Expedia and may very well cancel my Airbnb listing if I you don’t not fix this issue in the next couple of days. 

[Emiel1]

@Kori62 

In the search system a listing shows the price including all costs.

(in Europe it is an obligation, but i do not know which rules are in Canada)

Your liistngs shows 599,- on ALL days (so no difference weekdays/weekend)

Your listing shows a price of 1650,- for 2 nights booking, which is 825,- per night.

[Kori62]

@Emiel1 

This community member is mistaken. Canadian listings are posted at the net nightly cost. I just changed all my costs to $599 to see if this would reset my listing. When I go to the search map, my listing is still at $837. It also appears at $837 on the search thread. The number of enquires for my listing has cratered during peak season because of this glitch. I encourage anyone with a Canadian listing to go on Airbnb as a traveller and check the search map for Thierry region. I have found several other hosts with the same issue as me, so this is a bigger problem. If we all complain, I presume Airbnb will fix this more quickly and that the adjustment will have a blanket effect. 

[Emiel1]

@Kori62 

I am not mistaken, as this is how guests in Europe see your listing in the search system when choosing CAD as currency. By our(!) rules/laws the pricing is correct !

As mentioned before:  I do not know the rules/laws for showing prices to guests living in Canada (nor can i test it). But from a European perspective there is no error here.

[Kori62]

Since I have had and likely will have zero bookings from anyone in Europe, your input is irrelevant to be honest. My point is that the search function for Canada within Canada is messed up for my listing and many others. I’m trying to get my situation addressed and also alert other host victims.

[Melissa1876]

I’m new to hosting, and am having this same problem. My listing is showing with a nightly price that is three times what I set in Booking Settings! Other Airbnb properties around mine, with similar amenities, bedrooms, etc, are showing up with prices ranging from $157 to $295, while mine is $705! That’s outrageous, and frankly has lost any number of bookings in the last week (it’s high season here now). What can be done? 

[Kori62]

You need to file a complaint with Airbnb. They have a 1-866 number and you can also live chat. I filed my complaint a week ago (same problem as yours). I think that when they adjusted their billing on July 1 that they created a bug that is affecting listings. Unfortunately, I have had zero luck with getting my price situation fixed. Mostly the support staff offer apologies. I have learned that they have no direct access to the tech team which is ridiculous . I also sent a complaint to Airbnb via Facebook, started this thread, and I have spoken to at least three support staff in addition to opening a complaint. After spending hours on this I have sent a letter to Airbnb’s CEO by priority air mail (I’m in Canada). There are other listings with the same situation so I have contacted these hosts to encourage them to file complaints as well. I’m pretty much out of options however, so my next step is to cancel my listing and sign up with VRBO. You can also list with Kijiji, but the user base is in no way curated, so you are flying blind.