Host cancellation

[Troy195]

Hey community. Y’all should know my experience with air Bnb and a host cancelling my confirmed booking... I am going down to Florida for Memorial Day weekend (we’ve had the trip booked since February) and my host cancels 6 days before check-in. Air Bnb offers me a 30% coupon on bookings that are now exponentially more expensive. After more then 2 days of back and forth with Air Bnb they were no help at all. They need to be responsible for finding us a place. Basically we’re stranded and are going to be forced to cancel 8 peoples trip. Waiting for a ‘supervisor’ is not help FYI they can’t do anything the first representative can. 

[Helen3]

I'm so sorry to hear that your host cancelled your long held booking. Did they say why? @Troy195 

Under Airbnb's policy if hosts do this they will normally give you around 10% credit, in addition to returning your booking cost, so you did extremely well to have them give you nearly a third of your booking cost as a credit.

Although they will try and help you identify alternative accommodation,  you are under a misapprehension if think they are responsible for finding you alternative accommodation. They are not. Airbnb is simply a listing platform that you book accommodation with the owner of a property through.

You are correct, absolutely no point waiting for a supervisor to call you back. If you want to find somewhere I can only suggest you widen your search area, to try and find somewhere. And try looking on other platforms too.

Best of luck.

[Lawrene0]

@Troy195 , I use Airbnb as a guest, too. I've had reservations cancelled by the host. Mainly price-too-good-to-be-true places like it seems yours was.

I'm glad Airbnb wasn't responsible for finding me a replacement. What if they decided on someplace I didn't like? Scary host, 10 cats sharing the room, and miles from where I needed to be? I'll find something myself, thanks.

Anyway, my strategy these days for not having to deal with host cancellations is to look for superhosts where possible. I know! I am one, so it looks like I am giving you self-serving advice. But it does work. It's worked for me for years now.

Superhosts are mainly superhosts because they don't cancel -- that's the one thing that results in immediate removal of the badge. 

Go with those who have something to lose if they let you down.

Really hope you find something nice to salvage your vacation.