How do I respond to a airbnb claims team email

[Shaheim0]

My host refused the payment for damages and got Airbnb involved in the claim. I got an email from the airbnb claims team telling me to reply within in 72 hours but i don't know how. Do i just reply to the email or is there a link that i’m not seeing that i have to reply to?

[Anonymous]

@Shaheim0   The Resolutions Center should have an entry for any ongoing claims associated with your account:  http://airbnb.com/resolutions

[Evan823]

Did you ever figure out what to do? I’m battling the same thing right now.