How do I submit positive Covid test to Air B&B for full refund?

Kelsey184
Level 1
KCMO, MO

How do I submit positive Covid test to Air B&B for full refund?

It says in their policy I can do this, but not sure now.

1 Reply 1
Linda108
Level 10
La Quinta, CA

@Kelsey184  Whether you spoke with a customer service rep or handled the communication via email, you should have an email from the CS somewhere in your in box.  You should be able to attach the test results to that message.  Good luck and I hope you are okay.