How-to Disturbing Guest Messages

[Laura2714]

I’ve always been pleasantly surprised by the quality of guests to my home in my many years as a Superhost.

I had an incident with a potential guest recently. The guest had not arrived at my home, yet. (Thankfully) The Airbnb staff was amazing. First, I want to thank the representatives, I spoke to for there kind response. The had been resolved. 

This is what I learned that I want to share with you:

*1: Airbnb has my back.

* 2: If a guest sends a message that is disturbing. You can mark that message in the app with a red flag.

* 3: Mark the message with a red flag, then block the guest.

* 4: Call Airbnb

* 5: Airbnb will take a report and investigate.

* 6: Expect the investigation to take 24 hours.

I hope you never need this information & I hope that for me there is no next time. But, next time, this I will do. 

Again, thank you, Airbnb security staff. I wish I could give you all the stars in the universe. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 

[Sybe]

Hi @Laura2714 ! Thank you so much for sharing this. I'm glad to hear everything was resolved, and we'll make sure the team sees your kind words.😃