I NEED to contact AirBNB

[Cyndi18]

Can ANYONE help?  I email and message them about refunding my cancelled tenant but No answer and the server on AIRBNB continues to say there is a problem.  Please let me know if you've been able to get them.

[Cyndi18]

this is the message I keep getting

Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again

[Debra300]

@Cyndi18,

I don't think that Airbnb would share information with you regarding a guest's refund, because that is personal financial information.  If you didn't receive a cancellation notification, you can contact Airbnb to confirm that the reservation has been canceled, but the guest must follow up with Airbnb regarding the refund.