Is this deserving of a negative review?

Susan3493
Level 1
Anderson, SC

Is this deserving of a negative review?

 We just had a 3 day stay from out of state. Said 1 guest. When he arrived, said he was here to see family. A woman and her toddler spent the entire 3 days in the apt with him. I messaged him 2 times thru Airbnb to let him know of the up charge for more than two guests. Finally texted his phone and got a reply, but had to remind him this morning after he asked for a later check out time that I needed for him to resolve the extra fees thru Airbnb before leaving - which he did. Went to clean... chocolate on my sofa (will probably require a steam cleaning), unwashed dishes in dishwasher, urine on floor beside toilet, used diaper in bed under sheets, wet towel on bed, all pillow cases off pillows (why?) and one was wet. Bedding just generally dirty. Did not put sheets on the roll away bed that the child apparently slept in and the mattress cover was dirty - looked like the child had gotten in bed dirty with food on her. Had I known the other guests would be there, I would have had the rollaway bed set up and made up with sheets/blanket/pillow. I can’t prove it, but based on the amount of laundry detergent used, I think the local guest brought over her laundry to do while visiting the guest that booked. They DID tie up the trash and leave it outside the door, put dirty dishes in dishwasher, leave kitchen clean and nothing is damaged or ruined. I don’t want to ruin things for him with Airbnb and maybe these are things I should just know may be the way some people are, but I can’t honestly say he was a great guest or say much of anything positive. I would appreciate some honest feedback before leaving a review.

4 Replies 4
Huma0
Level 10
London, United Kingdom

@Susan3493  if you want to remain brief and not go into too many details, you could just mention that they left the kitchen clean but that there were cleanliness issues in other areas and that communication could have been improved.

 

You could then give more detail in the private feedback to the guest if you like. It might help them behave better next time.

 

I would score them down on cleanliness, communication and also house rules (booking for one when it's actually three). Then, if you honestly wouldn't want to host this guest again, choose that option in the review process.

Juan63
Level 10
San Antonio, TX

Definitely give an completely honest review. The guests won't hesitant to do so. I would even fine him for the excessive cleaning. This happened to me  a few times and a good guest will pay. If they refuse than spare any kindness you have left. Other hosts must know about these bad guests. 

Alan324
Level 2
Uxbridge, MA

There are ways you can tactfully give him a not-so-great review. "So happy you seemed to enjoy your stay. Per the house rules, we would have appreciated a heads up that you'd have another adult guest and a toddler with you during your stay so we could have made up the foldaway bed for the child rather than (him/her) sleeping on and dirtying the bare mattress cover. We also understand that sometimes the check-out process gets harried, especially with multiple people staying in the unit, but honestly we were quite disappointed to find wet towels on the bed and a soiled diaper in the sheets."

Rowena29
Level 10
Australia

@Susan3493 

Most definitely deserving of a low stars review. Personally I like @Alan324 's suggestion - makes it VERY CLEAR  to future hosts and also this guest, without being seen as hostile or aggressive.