My guest can't book , she said it keeps reject her booking. she think the link airbnb has problem

[Binh11]

I need airbnb help for this reservation asap

[Roberta2]

Hi @Binh11 

I would suggest your guest call airbnb, maybe she added the wrong information when adding the credit card, for example, so airbnb can not collect the money?

Numbers below

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245