Need refund from Air BnB

[William1337]

I had a reservation for St Petersburg Russia for September of 2022 which was cancelled by Air BnB .    They sent me a credit for the the $850.20 on April 1st.   I called and ask to be refunded my money and was given a ticket number and someone would get back to me.  No one has. I would like to be refunded as I have no intention of booking with Air BnB again..    can anyone help me  Natalie**  
**

**[Personal details removed in line with the Community Center Guidelines]

[Annie1372]

@William1337 

 The best advice I can give you is to contact AirBNB every day for that issue with your ticket number.

and keep a detailed  log of every call or chat and email communication.

and ensure you full up with patience before contacting them

good luck

[Quincy]

Hi there @William1337, have you heard back from the team by now? if not, please let me know and I will pass this on to them again. 

[William1337]

Air BNB has replied but is offering only a travel voucher and refuses a cash refund .   We do not wish a travel voucher but want a refund. The ticket number is **  for receipt.

can you help?

**[Personal details removed in line with the Community Center Guidelines]

[William1337]

Received another response that said as a credit voucher was chosen it cannot be changed.    We were not asked what we wanted we were sent this credit voucher. I have no idea what they are doing but will be very reluctant to recommend or use AirBnB again

[Debra300]

@William1337,

First, look up Canadian consumer law regarding merchant travel cancellations.  If it states that consumers are entitled to a refund to the original form of payment, you can inform Airbnb of this, or you can just contact your credit card company to process a charge back.

[Mike-And-Jane0]

@William1337 I would start preparing a small claims court case as allowed by the terms and conditions. If Airbnb cancelled the reservation I can't see any reason why they think they can keep the money especially as it has not been sent to the host.

[Amanda2031]

I am feeling so helpless and do not know what to do. Air bnb cancelled my reservation NOT ME and I am out $600!!!! I am been working on this for MONTHS. I filed a complaint, filed a resolution request, email, called and nothing. I never cancelled my reservation, air bnb did and now I am the one getting punished. I might have to go to small court claims. Does anyone have any suggestions?