This is my story. Without many guests because of the pandemic I decided to use the coupon Airbnb sent me for being a superhost for 2 years in a roll, and booked a stay in the Canary Islands which I paid with this coupon. My host sent me a warm message saying he was expecting me, which I answered.
After landing in Gran Canaria last Tuesday morning, still in the airport I checked the app for the address but .. The host cancelled! and I wasn't notified at all! Quickly I sent a message to the host but no answer so took a bus to the center of Gran Canaria where I landed in a square. Found a restaurante with wifi from where I sent another desperate message to the host but yet no answer at all. I felt bad, I was alone and didn't known nobody there.
Picked my backpack and went back to the square, from under a tree I called Airbnb, I explained what happened, someone apologized and told me would call me back with another place for me, so I did wait... half an hour.. an hour.. an hour and a half.. but nobody called me. I called Airbnb again and again received another apology from another person, but without a solution.
After 2 hours of feeling homeless, restlees, known to none, I talked with a taxi driver who talked to another taxi driver who finally got a room for me in a family house, from where I am writing now. I was very lucky for landing in the morning, otherwise I could have stay in the square the whole night.
Already in the room, I wrote about this experience to Airbnb. Again someone apologized but that was all, wasn't offered not even the refund of the coupon.
I was ready to come back home and host again. Which I will do, but not through Airbnb. I will not even use Airbnb as a guest. Never again.
