Nightmare guest

Lucy754
Level 1
Emalahleni, South Africa

Nightmare guest

I had the worst guests ever, they broke some of my stuff how do I go about this. Please bear with me I am a new host. 

 

1 Reply 1

@Lucy754  You may request compensation for the breakages by following the instructions here:  https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place

 

It can be a messy process, generally only worthwhile when there's a significant cost involved. 

 

An ounce of prevention:  you can attract better guests in the future by updating your listing with more detailed descriptions, photos of all the other parts of the house, and a sturdy set of House Rules (e.g. smoking policy, unregistered visitors, noise restrictions)

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.