Community cafe

Hello everyone! Welcome to the Community Center! I'm @Elisa , one of the Community Managers for our English Community Center along with my lovely team members @Quincy @Paula @Rebecca @Bhumika @Alex @Emilie and we are thrilled to have you join us.Let's ... Latest reply by Elisa

What is the best way to navigate Airbnb's customer service and resolution process? I recently had a guest ask to extend their reservation, we submitted a payment request thru the airbnb platform. They didn't pay and vacate the unit for several days. Now... Latest reply by Mike-And-Jane0

Hiya folks,Is anyone able to explain how this works... What am I missing? Thank you  All 5 stars but come up as a 4 star rating Latest reply by Mike-And-Jane0

We have had to decline a few reservations in a row due to new registration to Airbnb with no reviews. One was a unit that wouldn't work for the guest (we are not pet friendly) and two of them were for the exact number of days(37), dates, unit, and number... Latest reply by Sarah977

Have a guest coming that has no email address and no identity confirmed.Only have a mobile number. Is this normal? Latest reply by Sarah977

**    Another day, another terrible experience with airbnb support. When will Airbnb start to recognize hosts as an essential part of their business? — It has become impossible to get through to anybody at @Airbnb who can explain what’s going on- or assis... Latest reply by Sarah977

Hello, I've been pre-approved by a host but receive the following error message when trying to submit the booking: Your reservation couldn't be completed We have implemented restrictions that prevent guests from making reservations of entire homes when a ... Latest reply by Rouzbeh3

I just had a guest who, two days before her arrival, decided to send me pages of questions. she was staying for her fiancé’s birthday & wanted to know if I had any advice on a “grand gesture” (really, two days before arriving?!)Also asked every other ques... Latest reply by Ikaneng1

Airbnb have refunded a guest who checked in 36 hours early to my home and as when I asked for an extra nights payment reported my house as being unclean .He checked himself out the next day meaning he had 2 nights free , leaving me with a cleaning bill a... Latest reply by Sarah977

I am looking to lead a Facebook group for hosts in the Catskills area of New York which consists of: Sullivan, Delaware, Ulster and Greene counties. Airbnb recently asked for hosts to submit a request to start a group and I filled everything out but I nev... Latest reply by BenkaandKeith0

Airbnb Is Driving Hosts Elsewhere With Costly Pandemic Policies - The New York Times (nytimes.com)This article was on my LinkedIn feed today, and I thought it was an interesting read. I'm wondering if the policies around Covid cancellations and the custom... Latest reply by Brian2036