@Sarah977
Sorry I meant to tag you in my last comment but was already so tired last night. I think this all provided some constructive feedback. There could still be some miscommunication as well.
My guess is that any changes could take time to implement as there must be a lot of programming and computer code that would go into system. Even the executives could be frustrated at how long it takes.
Sometimes mistakes happen too and I don't think it was anthing intentional. Of course many host are dissatisfied with the usual policies such as pet policy where it can be used as a loophole that put host at a disadvantage. Well, maybe not the best example but my communication skills are kind of limited.
On a side note and to help put things into perspective for me, I recently participated in my first Zoom meeting and everyone was so smart and talented. I would much prefer just listening and wathing as that's not my best skill set. But I was so impressed with how considerate and nice everyone was.
It would give me anxiety to be too critical of anyone. I have so much other stuff going on right now. Just got a notice from IRS so have to prepare documents for my accountant as IRS also made a mistake. If it can happen to them it can happen to ABB.
Hopefully we will see more improvements and this was all probably good feedback for everyone. I've had such a great experience with all my guest. It sucks this caused my first get to be canceled. It really means a lot to me for each and every guest to have a positive experience.