@Liv
Thanks so much for getting back with everyone! I feel so much better knowing guest will be required to include a message when making a reservation. I also agree that it is confusing to have to ask a question that guest get after they make the reservation.
Once again I could have phrased my first comment to you better. Thanks to you I feel back to normal now, positive, as suddenly getting 5 reservations with no first message, got things off to a bad start, and very worrisome. (For clarification to others this didn't happen on first 250 reservations until now, 150 completed and 100 canceled during covid) Strange it happened to just me, but maybe mine is different as I also have a key code integrated with ABB, or Airbnb only change some listings, as that has to be some kind of record, or part of a focus group?)
Anyway this is huge progress. Thanks everyone. So far the changes are working. Guest with no reviews are required to make a request to make a reservation and so far everyone has included a message. I'm also improving communication on my end so this is good progress.
I just want the next 150 guest to be as happy as the first! And think everyone just wants to keep hosting successfully and be proactive to avoid unnecessary risk or miscommunication.
(Edit: I tried to tag more people but weren't showing up.)