@Lisa723 @Lizzie @Aurora248
There are a few ways to manage messages sent to guest.
1) On the Remote Lock webesite click on the "Integrate" and select the "Airbnb" you will find the option to send guest code and check in message that each host controls in next step.
BTW.. I no longer send guest an auto message. I was told the only option was right after booking was made, after they dropped the email option. I always used the message option anyway.
Now I use a pre saved message on ABB messaging that includes the check in and check out times, guest first name, so all I have to do is copy and paste the code to the saved message. I like this approach better but did use the auto message from RL that sent check in into and door code right when guest books for over a year.
If guest cancels the code its automatically deleted from the lock and the guest message.
If guest chamges dates the new dates are updated and it keeps the same code.
You can manage your auto message under "Advanced" the "Automated Email" where you choose "Template" So while it doesn't send an email with ABB, this will be the message guest get, if you select for them to receive automated message when booking.
There is another place to enter info on the "Device" the "Access Instructions" for each lock.
It seems confusing but the software is designed for multiple locks in each address, such as an office building, gym, or inn.
There is also an option to schedule when messages are sent but not sure if this applies to ABB. I was told the only option was guest getting message right when they booked.
I realize @Lisa723 is no longer hosting, but thought I would include this info.
I'd also reccomened the Schlage Encode which uses Wifi. I tried one of the hubs with the Zigby radio technology but that is a thing of the past and didn't work. There hasn't been any new devices developed for hubs in years, as its all moving to Wifi.
All of this changes fast but its a huge plus to have all the codes managed by RL and integrated on Airbnb.
They stay on top of firmware updates and haven't had a single problem in two years.
Although I'll likely be using a channel manager soon so will likely have to create guest access schedule manually, although I haven't yet used Remote Lock on other platforms. Although would still use Remote lock if half my bookings are on ABB, and other major sites.