I just had this happen to a guest who wanted to cancel, but did not in the timeframe and knew they were not getting a refund, so it appears they just kept the reservation and did not show up. I always have a reminder message the day before checkout that goes automatically to everyone and it basically says the check out list, so if they could strip the soiled sheets, dirty towels and such in the laundry prior to leaving the space due to the timeframe of having a next guest arriving the same day in some cases and only having one washing machine/dryer. When this was sent, the guest canceled and it gave him the option to review; we did too. I was not going to at first, but then I decided to. I wanted to be the bigger person and I did leave in my review that he did not show up for his reservation, so I could not grade him on anything, but I gave him a good review although, on paper, I made sure to mention he did not cancel and was a no show.
