Reservation HMMWZMYJHP

[Kazbanova0]

Hello Airbnb! I have a problem with the guest from reservation HMMWZMYJHP

He reserved aptm for 2 adults 1 kid and 1 infant. In reality he came with his wife and 3 kids and they are making a lot of noise in the garden. The neighbor made them a notice to be less noisy, but the client (Tom) came to my neighbors house and bit him up. I would like to quit this reservation and i offered 500EUR refund for it, but the client want more money. I am not there to solve this. How can we solve this conflict? 

[Roberta2]

Hi @Kazbanova0 

Please call Airbnb urgently,  it will be faster - they will help you.

Here you have telephone numbers

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/td-p/413245

[Anonymous]

@Kazbanova0 You've posted your query in a public forum of peers. If you're trying to reach Airbnb customer support , hit the Back button and scroll up to the thread "How to contact Airbnb"

You always have the right to terminate a booking during the stay if it's not working out. To do so unilaterally generally means you refund the value of the unused nights of the stay.