@Chula0
It's good to know that you managed to deal with the situation directly with the request but disappointing (although hardly surprising) that you are still waiting for Airbnb to get back to you. Let's see what happens when the guest retracts the claim, but don't you also need her to retract her complaint about invasion of privacy, as that is what I believe your suspension is about? Do keep us posted about that.
Re entering to clean on a weekly basis, I must have missed that before. Of course, as you mentioned, you still need permission to do that for each entry. I was wondering though, do you do an in-person check in and tour? If so, that would be a good time to remind the guest about the weekly cleaning. That doesn't mean you don't need to contact them again about it before they come, but it's an added layer of protection, especially for guests who don't read anything!
Perhaps if you encounter a similar situation it would be better to wait (or chase) for a response before entering. However, in a situation where you believe there is an issue to be deal with (rubbish attracting bears), and you can't get hold of the guest on the phone, you could message saying something like, "I'll be going over at 3pm to do the weekly clean. Please let me know by 2.30pm if that's inconvenient."
I don't know. Do people think it would then be okay to enter if you haven't heard from the guest? I'm guessing that as long as they were given plenty of notice, most guests would not have a problem with it.