SuperHost rights and responsibilities

[Nanne17]

Recently guests arrived, told me it was JUST what they were looking for, then left.  Air BnB put a note on the thread that I had cancelled, WHICH I HAD NOT.  And I have not been paid.  Getting serious runaround.  They messed up the bed, left their wallet which I had to priority return, there was no reason they left on this end...  total surprise.  Air BnB is not responding professionally or timely.  Do SuperHosts actually have any rights?  I am furious.