This has just happened to me!! I inadvertently searched two properties to attend a wedding next year, in a momentary lapse of concentration I booked the wrong one, I am attending alone amd wanted to book the one nearest to the event. In the blink of an eye I immediately recognised and cancelled to book the one closest, only to find that Airbnb have claimed that voucher and it cannot be used to my benefit, just the benefit of Airbnb. They have reclaimed the voucher, and will not give me a credit or good will voucher :((
if I had left this for a few weeks before cancellation I might have understood, but I cancelled immediately, but they won’t budge!! I am so upset and disappointed, this voucher is to recognise my efforts and is a benefit of being a superhost!
they use the excuse of its our policy and the systems won’t allow us to override the error… not that old chestnut!!
This practise is not what anyone could deem to be in the spirit of FAIRBNB… rather unfairbnb 😞