Hi @Colleen253
Here is the timeline -
The guest made reservations for 31st July to Aug 15
It was cancelled by guest on 29th July, i approved 50% refund and transaction was processed accordingly.
Later on, the Airbnb gave full refund to guest accordingly to extenuating circumstances policy and a new future transactions appeared with 100% amount of the reservation.
Now i have two negative future transactions related to the reservation. First the 50% i approved and another 100% for full refund.
Please note, all the resolution and transaction are handled by Airbnb. No mannual transaction or extras were made !![IMG_20210804_144445.jpg IMG_20210804_144445.jpg](/t5/image/serverpage/image-id/73074iD039FB006FCBABD0/image-size/original?v=v2&px=-1)