URGENT HELP - How to withdraw accepted booking request? (Payment is still pending)

[Branka-and-Silvia0]

So, the guest requested a booking for the day after tomorrow and I accepted. She has good reviews, she requested booking for 5 people, seems Ok

But the payment is still pending so the booking is not finished.

Then the guy wrote me that he is her brother, using his sister's account and he is coming with 2 friends. So, it's a third-party booking. With the wrong number of guests.

Then I noticed the pricing is wrong. My nightly price is 80€ x 4 nights should be 320€.... but the Airbnb breakdown shows just 170€ for 4 nights. Under the breakdown is written "special offer" 170€. What special offer? I didn't give any.

So, I have to withdraw my approval before he finishes his payment, do you have any idea how to do it?

MY PRICE IS 80€ PER NIGHT

 4 NIGHTS = 170€ ???

[Branka-and-Silvia0]

Thank you @Debra300  , I bookmarked it 🙂

Everything is fine there,  I checked

[Branka-and-Silvia0]

@Debra300  see the first picture I posted, it's a gray line on the calendar "Daniela - awaiting payment" and yes, it is blocked for 24 h or until she pays.

[Debra300]

@Branka-and-Silvia0,

Thanks for reminding me of the picture.  Have you already contacted customer service to cancel the reservation?  I would ask (very kindly and with a tone of curiosity in your voice) the rep to tell what type of special offer was applied to the booking, because you don't see anything in your messages that shows you sent the guest a special offer.

[Branka-and-Silvia0]

@Debra300  I will 🙂

[Branka-and-Silvia0]

@Debra300 @Sarah977 @Emiel1 @Colleen253 thank you guys for your support, Airbnb declined this request, and my calendar is available again. It took them just 3-4 hours, faster than I expected 🙂 

[Colleen253]

What did you find out about the 'special offer'? @Branka-and-Silvia0 

[Branka-and-Silvia0]

@Colleen253  I just got an automated response without any details.

[Debra300]

@Branka-and-Silvia0,

Thanks for keeping us updated.  It's quite disturbing that you couldn't get a satisfactory answer regarding the special offer.  

[Branka-and-Silvia0]

@Debra300  I got a call from Airbnb CS today regarding that matter. The rep said there was no special offer recorded and if it happens again to contact him. He also checked all my settings and said everything seems to be OK. Nice guy, speaks Croatian, imagine! I was really surprised 🙂

The wrong nightly price maybe my fault bc I had a direct booking reservation for this weekend so I blocked the calendar and then unblocked it when the reservation was cancelled. The prices were changed in the process and I think I know how. But still, ... it doesn't explain the "special offer" line in the breakdown. Maybe it was automatically added bc the price was so much lower than usual. I don't know. It's a mystery. 

I am happy the request was withdrawn and my problem is solved so quickly 🙂