Verification codes through AUTHMSG

[Cathie19]

Howdy fellow hosts and admin @Quincy , @Stephanie 

Just wanting your feedback on these text messages I’ve received. What are your spider antennae thinking?

So I have received three text messages, in the last four days, coming through the AIrbnb text message number, AUTHMSG, that has been safely used, over the years.

Current Text message:

“ <#>Your Airbnb verification code is: (four digit number).
Don't share this code with anyone; our employees will never ask for the code.

” a numerical and number code combination“

Each text has a different four digit code

Each has the SAME ending: “numerical & number letter mix” which has NEVER appeared on previous AIrbnb text messages.

I have received no email notifications that alterations /editing have taken place on my listing. I’ve been checking for changes.

It certainly is a bit unnerving as I’m not actioning anything ( other than sleeping) or requesting  a verification code to enter/ log on.

Thoughts? 

I believe my password is solid and that any verification codes are required to come to my mobile. I also haven’t sighted any changes to my listing.... 

*** Have any of you been receiving codes that don’t make sense? 

Cheers!

Cathie

(PS: Tried to direct message admin staffer @Stephanie, but I’m not being allowed to send it to you.)

[Ann72]

@Robin4  He is a prince!  You are so lucky!  Wonderful!

I feel you, Rob.  There are so many things that a simple question of an experienced host would solve before it has time to come out and cause problems.

Something  new, though - you can search your inbox!  It might still be in beta but it’s coming soon.  

[Stephanie]

AHH!!! My hubby caught me making some very feminine noises over that cutie @Robin4 !

[Lizzie]

Hey team 

@Cathie19, @Ann72, @Robin4, @Melodie-And-John0, @Megan780 

It feels a little off talking about verification codes when there is such a cute baby photo on here.  Lovely to hear from you Robin, I hope your time away has been full of joy and look forward to catching up. 🙂 

I do want to keep you updated on the verification code issue though. Sadly I haven't got a lot to update you on yet, I've flagged this internally and continue to provide any updates from the CC,  the engineers are investigating further. Once I hear back I hope to give you more information. Thanks for all your patience on this one. 

Do keep me posted, if anything changes, it's all  really useful. 

Thanks again,

Lizzie

[Sarah977]

@Lizzie  Sorry Airbnb hasn't had more positive news for you to share on this. It's pretty outrageous that this has been going on for so long now with them seemingly not being able to get a handle on it.

I don't know if you've noticed, but on other threads about this, some hosts, depending on their location and phone plans, are actually getting charged by their phone providers for every one of these glitch verification texts that they receive daily.

@Robin4  I see your lovely new grandson sports the same hairdo as grandpa  : -)

Finally you have a family member who will appreciate and be welcomed, no doubt, into your man-cave!

[Lizzie]

Hey everyone,

@Cathie19, @Sarah977, @Ann72, @Robin4, @Melodie-And-John0, @Megan780 

Thanks again for flagging this. 

I think we've got to the bottom of it. I wonder would you mind letting me know if you have received any codes over the next few days please? Fingers and toes crossed. 🙂 

Looking forward to hearing from you. 

Thank you for your help.

Lizzie

[Robin4]

@Lizzie 

Lizzie, I have temporarily unblocked the number these texts were coming from. I was getting them virtually every day, and although they did seem to be same as genuine messages that were being received, I could not link them to any required action.

Traditionally, when I made a call to customer support they would send a link for me to click to verify the account the call was coming from, and as soon as support answered I did not have to go through any verification procedure, they told me I was already verified. Those messages looked like this.

I regarded them as genuine because they all related to an action Airbnb asked me to take during discussions.

Where the difference is, these new messages have additional code information on them and they come in at any random time ......they are not received as a response I need to make to anything related to Airbnb. Here is what these current messages look like.

They were arriving on a virtual daily basis and because I could not link these messages with any action I was required to take with Airbnb I blocked the source number. 

@Ann72  has mentioned that the number also relates to her banking verification so, with that source number blocked I logged into my 'MyGov' account which requires a similar verification code sent to my phone. That code came through immediately, so blocking that number does not seem to have affected my verification access to other businesses.

As I said I have allowed that number again on my phone and we will see what happens over the next few days. It's been nice to have 2 weeks without being bombarded with these messages. I will keep you informed.

Cheers..........Rob 

[Melodie-And-John0]

Thank you @Lizzie , I haven't received one since the 1st of March, you are the best!  And, thank you @Cathie19 for bringing it to the table!   Stay well, JR

[Cathie19]

@Lizzie , currently I haven’t received any that have not been from an action from me on a new device. But will continue to monitor........ 💐

[Lizzie]

Thanks so much for the updates @Cathie19, @Melodie-And-John0  and @Robin4–this all sounds very promising. 🙂 

If anything changes let me know... (or if you start to miss getting the regular notifications - joking!). 

I hope your week is going well. Take care.

Lizzie

[Megan780]

Thanks for your help everyone.   I haven’t received one of these texts for maybe two weeks now so..... fingers crossed!!!

[Melodie-And-John0]

@Cathie19 @Sarah977, @Ann72, @Robin4, @Melodie-And-John0, @Megan780 @Stephanie , they atre back, got one at 530 this morning...   Happy Easter!

[Cathie19]

Oh bugg##! Sorry to hear that @Melodie-And-John0 ....... Touch wood, I’ve not had one...yet. They are seriously annoying so fingers crossed none and hopefully this is a one off for you. Please keep posting, or if not, it’ll be a slow fix again. Was there any strange code at the end like in my original images?

Now that we don’t have @Lizzie around, we better mention it to @Stephanie  & co. 🌻

[Melodie-And-John0]

@Cathie19 , so there is a 6 digit code that is for signing into the Application when it throws you out and the 4 digit mystery code that doesn't seem to match anything, i got both this morning!  Argh! 

[Sarah977]

@Melodie-And-John0  Two for one Easter Special. 

[Cathie19]

Bonus! Not something @Melodie-And-John0 @you want!