What do you do when a host cancels with "Uncomfortable with this reservation."

Dave994
Level 2
Edmonton, Canada

What do you do when a host cancels with "Uncomfortable with this reservation."

So I tried booking this place for my anniversary. All I wanted was it to have a hot tub but this place had light decor and a romantic setting. This was my opening message



"Hey Coleman, my girlfriend will be celebrating our one year anniversary on the 20th and your place couldn't be any more perfect. From the lights in the bedroom to the cozyness of the living to the Hot tub; it's perfect. I hope you will be able to accommodate us this weekend.

Best,
Dave"



I was able to to comply with all his rules, there was no issue with price or anything.



He then replied "Uncomfortable with this reservation."



and  cancelled the reservation without any further explanation. I cant help but feel discriminated against.

19 Replies 19
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Dave994 On what basis do you feel discriminated against and for what?

 

Dave994
Level 2
Edmonton, Canada

Update on the situation.

 

The actual host of the property replied to my girlfriend and agreed that there no was actual reason to deny my request and offered a sincere apology. 

@Dave994  I'm glad your situation has been resolved.

 

FYI, regarding discrimination:  when you're in the Request phase of the booking process, the host can only see the text of your profile and the previous reviews. Your photo does not become visible until the booking is confirmed, so that wouldn't have been a basis for discrimination in this case. It's normal for hosts to approach one-night bookings with heightened scrutiny, because the damage that can result from misuse can quickly exceed the rental value. I think your correspondence with the host comes off as cordial and convincing, and if I were him I would have accepted the booking. But when your most recent review has a negative point, I would suggest addressing that in your initial request to get out in front of it.  Also, you do have the opportunity to post a public response to a review a host has left you, if you feel a point in it needs clarification.

 

Hope you two have a nice anniversary.

Kelly149
Level 10
Austin, TX

@Dave994 this would put me off hosting you:

"They mostly observed our house rules and left our place in fair shape."

many hosts expect better

Sarah977
Level 10
Sayulita, Mexico

You are well aware of your own intentions, and you did convey them, but what you have to realize is that if you have a review that isn't particularly glowing, and involved a party, most hosts would be quite wary. You are a total stranger to the host and he has no way of knowing if you are being truthful. You know how many guests say they are just having a little birthday party for their grandma, with 4 people, and then it turns out to be a rager party with 70 people? Most of the party issues at Airbnbs result from exactly that, not because the host approved a party. So try to understand that from the host's point of view.

Also, although you say the last booking you had that review for went okay, you shouldn't ever have to be asked to turn down the music. If you want to be a respectful guest, you keep music and voices down, unless you've rented something out in the boonies with no neighbors around.

@Dave994