@Laura2592 The guest clearly thought there was an issue with the parking whether it was valid or not that’s the core relevant issue she raised. Free street parking is advertised with the caveat in text that it might be hard to come by during the high season. The owner’s reply does nothing to answer the question I have as a potential guest after reading it of “what is up with the parking?!” The review may not be fair or even good by the guest and they might even be worthy of a bit of private ridicule and rebuke.
I’m left with two questions though as a potential guest even if as an experienced host I know to discount some aspects of the review.
What’s up with the parking at this place?
How did it escalate into the host and guest getting so upset at each other?
That’s not a good thing until that review is buried past the first page and even an experienced guest will find this review on the second page of reviews and give them pause. Letting a guest get under your skin and letting other guests see your resulting anger is not a good thing.
We get wildfire smoke at our home most summers. It’s well beyond my control but I haven’t tried to get those reviews that mention it removed. If we complain about guests using technicalities to get refunds for insignificant items that technically are against the terms of service we can’t have it both ways in technicalities on things that aren’t overwhelming disqualifying in a review. Instead of the guest going there the host went there. I think there’s a stronger case for the public reply to the review be removed. If and when it’s removed he’s lost the chance to provide any context to the not very useful and potentially incorrect review by the guest