A guest in the message confessed that his girlfriend hit my garage door on accident, I need to contact the roller door supplier to inspect the damage and provide a tax invoice to fix it. I made a claim immediately in the resolution. The repairment and replacement spend me over AU$4,000 in total.
However, because there was the same day check-in, Airbnb Community Support closed the request and said it is their final decision, based on the Airbnb Host Guarantee policy——"for damages to be eligible under our Host Guarantee, Hosts must notify Airbnb and the responsible guest, and attempt to resolve the loss and/or physical damages within 14 days of check-out or before your next guest checks in, whichever is earlier."
I don't understand the purpose of this so-called Host Guarantee is to protect hosts rights or just an official excuse to evade the responsibility.
I have three simple questions:
1. Why can't I get compensation when the guest confessed the damage caused by his girlfriend?
2. How to make an in-time request when it is a same-day check in&out, and it is to be some third party to fix the damage?
3. Is Host Guarantee policy "Hosts must notify Airbnb and the responsible guest, and attempt to resolve the loss and/or physical damages within 14 days of check-out or before your next guest checks in, whichever is earlier” is to protect the host, or just a "PERFECT EXCUSE" to avoid responsibility from Airbnb?
